Player Privacy Policy

This Privacy Policy explains how we at GamFirst collect, use, store and protect your personal information when you register, play, deposit, or otherwise interact with our online casino services in Canada. We take your privacy seriously and describe below what data we collect, why we need it, how it is shared, and the options you have to access or correct your information.

Types of Data We Collect

We collect different categories of data to operate accounts and provide services safely and fairly. Categories include personal data, technical data, and transactional data. We collect information directly from you and from automated systems when you use our site or apps.

Personal Data

Personal data may include your name, date of birth, residential address, email, phone number, government-issued ID used for verification, and billing details. We collect this information to verify identity, comply with KYC and anti-money laundering checks, and to provide account support.

Technical Data

Technical data covers device and connection details such as IP address, browser type, device identifiers, operating system, and log data. We also record activity data such as pages visited, game sessions, and error reports to maintain service performance and security.

Transactional Data

Transactional data includes deposit and withdrawal records, payment method details, transaction timestamps, bet and play history, and any communications about disputes or refunds. This data helps us process payments, prevent fraud, and resolve account issues.

How We Use Information

We use collected data to: create and manage your account; process deposits and withdrawals; verify identity; detect and prevent fraud; provide customer support; and comply with legal obligations. We may also use aggregated or anonymized data for analytics and service improvements. We do not use personal data for marketing unless you opt in.

Data Protection Practices

We protect personal information using technical and organizational measures including encryption in transit, access controls, and regular security reviews. Access to personal data is limited to authorized staff and service providers who need the information to perform their roles.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for essential site functions, analytics, and optional preferences. You can manage cookie settings through your browser and, where available, through account preferences. Disabling non-essential cookies may affect site functionality.

Information Sharing and Third Parties

We may share your information with third-party service providers such as payment processors, identity verification vendors, fraud prevention services, and analytics providers. We may also disclose information when required by law or to comply with a legal process. Service providers are contractually bound to protect your data.

User Rights

You have rights to access, correct, or request deletion of your personal information, and to withdraw consent where applicable. To exercise these rights, contact our Data Protection team at [email protected]. We will respond in accordance with applicable privacy laws and may ask for verification to protect your account.

Access, Correction and Deletion

You can review and update certain account details in your account settings. For deletion requests or corrections that require assistance, contact us and we will guide you through the verification process and follow applicable retention rules before permanently removing data.

Privacy Policy Updates

We may update this Privacy Policy from time to time. When changes are material, we will post a prominent notice on the site or notify you by email. Continued use of our services after changes indicates acceptance of the revised policy as applied to Gam First operations.