Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the GamFirst online casino platform and related services. They set out the relationship between us and you as a player, including account responsibilities, eligibility, payments, promotions, and dispute handling. By registering or using our site you agree to follow these terms and any other policies we publish.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Do not share your login, password, or two-factor authentication codes. We may require identity verification before allowing withdrawals or access to certain features. If you suspect unauthorised access, contact support immediately. We reserve the right to suspend or close accounts where we reasonably suspect fraud, money laundering, chargebacks, bonus abuse, or other breaches of these terms.
Eligibility requirements
Only individuals who meet local legal age and residency requirements may open an account. You must provide truthful personal information during registration and when requested for verification. We may refuse accounts from certain regions or where local law prohibits participation. If you are subject to any restriction, you must not attempt to register or play.
Acceptable platform use
Use the platform for lawful, personal entertainment purposes only. Automated play, collusion, bonus manipulation, or any activity intended to circumvent limits or exploit system weaknesses is prohibited. You are expected to play fairly and to comply with game rules and any in-game requirements. Repeated or serious misuse may result in account restriction, forfeiture of funds, and permanent exclusion.
General bonus and promotion rules
Promotions, bonuses, and free spins are subject to separate promotional terms which form part of these Conditions. Bonuses may carry wagering requirements, game restrictions, maximum bet caps, and expiry periods. We may limit eligibility for offers, refuse or revoke bonuses in cases of suspected abuse, and alter promotion mechanics where necessary. Check the specific promotion terms before participating.
Deposits and withdrawals
Funds must be deposited using supported payment methods and in accordance with any minimum or maximum limits we publish. Withdrawals may be subject to identity checks and additional verification. Until verification is complete, we may delay or hold withdrawal requests. We process payments in line with our payment provider procedures; fees and processing times depend on the method chosen. We may impose daily, weekly, or monthly withdrawal limits and require further checks for large transactions.
Dispute resolution
If you have a dispute, contact customer support to attempt an informal resolution. We aim to respond promptly and fairly. If we cannot resolve the issue internally, you may be advised of available external complaint or mediation options that apply in your jurisdiction. Using our dispute process does not remove your right to seek legal remedies where applicable.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated through the site or by email where applicable. Continued use of the service after notification constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the service and close your account. For help or questions about these terms, contact Gam First support via the in-site help section.