Responsible Gambling Policy

At GamFirst we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, practical limits, and support options to help Canadian players manage their activity. This page explains our approach, the controls available on your account, and where to find further help if you need it.

Player protection principles

We aim to protect players by promoting safe, informed choices and by making account controls easy to use. We monitor for signs of risky play and may intervene when necessary to protect a player’s best interests. Our team follows standard procedures to review accounts and respond to requests for help or restriction.

Activity-control tools

You can manage your play directly from your account settings. Available tools include:

• Deposit limits - daily, weekly and monthly caps you can set and reduce at any time.
• Loss limits - set a maximum loss over a set period to help control spending.
• Session reminders - automatic alerts after a set amount of time playing.
• Time-out - short breaks from play (for example 24 hours, 7 days or 30 days) that you can enable instantly.
• Self-exclusion - longer lock-outs (for example 6 months, 1 year, or permanent) that prevent account access for the chosen period.

Deposit and loss limits

We encourage all players to set realistic deposit and loss limits before they start. Limits can be changed from your profile, though some reductions may include a cooling-off period. Limits are applied in Canadian dollars and are reviewed promptly after KYC checks if required.

Time limits and session controls

Session controls help you avoid extended play. Use session reminders to get an alert after a set play time, or activate a time-out when you need an immediate break. These options are simple to enable and are designed for quick, temporary control.

Self-exclusion

If you feel you need to stop gambling for a period, self-exclusion is available. Choosing self-exclusion closes your account for the specified period and blocks access. During exclusion we will not send promotional messages, and we will not reactivate the account until the chosen period ends.

Signs of problematic behaviour

Watch for changes such as increased preoccupation with play, chasing losses, betting more than planned, borrowing money to gamble, or neglecting other responsibilities. If you notice these signs in yourself or someone you care about, consider using limits or taking a break.

Tips for staying in control

• Set deposit and loss limits before you play.
• Use session reminders to avoid long sessions.
• Keep gambling separate from everyday bills and savings.
• Take regular breaks and review your activity in account history.
• Talk to someone you trust if gambling causes stress or financial worry.

Professional help and support organisations

If you need professional support, contact your provincial problem gambling helpline (for example ConnexOntario in Ontario) or national resources such as the Centre for Addiction and Mental Health (CAMH). You can also consider Gamblers Anonymous or local counselling services. If you prefer to speak with our team about setting limits or self-exclusion, contact customer support through your account.

We want players to enjoy responsible play. If you have questions about any of these tools or need assistance, Gam First support is available to guide you through the options and next steps.